We wanted to make you aware of some upcoming changes to our guest journey for onboard bookings.

From now on, guests will be required to use a card reader for all payments they make via our Onboard Sales teams for Cunard^® cruises. This will apply to payments guests make for new future bookings, existing bookings, or upgrades purchased while on board.

With this new payment process, the initial booking confirmation will indicate a payment of US$0 once a booking is made. The payment will be applied to the booking, but this may take up to 7 days. Once the payment is applied, a revised booking confirmation will be issued, reflecting the onboard payment made by the guest. We kindly ask you to forward both copies of the confirmation to your client.

As part of our commitment to enhancing the guest experience, we have included the following wording in our booking confirmations. Additionally, our Onboard Sales team will provide further details during the booking process:

"If you booked your next cruise while on board one of our ships, please allow up to 7 days for the deposit to be applied to your booking. You will receive another confirmation once the deposit has been successfully processed."

There are no changes to our onboard booking terms and conditions as a result of this process. To find out more about our Onboard Sales team and the benefits of booking on board, please visit OneSourceCruises.com

Thank you for your continued support, and please feel free to reach out if you have any further questions.

Onboard Booking FAQs »

As a result of the above changes, we are no longer able to process payments on board for Future Cruise Deposits and therefore, from July 1, 2024, will remove the ability for guests to purchase a Future Cruise Deposit only. This means that guests will only receive the onboard booking benefits when booking a future voyage.

From midnight PDT on June 30, 2024, we will no longer be able to take payments directly through POLAR Online^® for onboard bookings. In place of this, we will be introducing new card readers, where the guest will be asked to insert their own card and enter their pin.

Guest will get a booking confirmation as normal. It will show US$0 balance paid initially. It can take up to 7 business days to apply the payment to the booking and the guest will then get a new, updated booking confirmation.

There is no change to the current cancellation process. Advise the guest that the refund will be processed in 7-14 business days. Standard booking terms apply.

Please action the standard process for refunds in POLAR Online or call Customer Service for assistance. Funds will be refunded back to the original form(s) of payment with in 7 to 14 business days.

Download the Future Voyage Sale Flyer here »

Visit OneSourceCruises.com or call Cunard at (800) 528-6273.